Choosing the Right Commercial Cleaning Company: Questions to Ask

commercial cleaning

Are you looking to maintain a sparkling, clean and inviting workspace for your business? Perhaps you’ve realised the significance of a well-kept environment where employees can thrive and clients can feel welcomed. You’re not alone!

Many savvy businesses are now realising the invaluable benefits of partnering with a reliable commercial cleaning services. Whether you manage a busy office, a lively retail store or a bustling medical centre, a professional cleaning service can make a difference in creating a positive and hygienic atmosphere.

This is where a trusted commercial cleaning service comes in—to take the burden off your shoulders and ensure your workplace is maintained in immaculate condition, day in, day out.

This blog explores different consideration factors in selecting a commercial cleaning company, highlighting essential questions to ask when choosing the ideal commercial cleaning service for your business.

1. How long have you been operating in Australia?

Experience absolutely matters! A cleaning service with a solid track record indicates they know what they’re doing and can handle various cleaning challenges effectively. It gives you confidence that they’ve built trust with other businesses over the years.

2. Are you licenced and insured to provide commercial cleaning servicesin Australia?

It’s crucial to work with a legitimate and responsible office cleaning service. Being licensed means they’ve met the necessary requirements set by authorities, and having insurance protects both you and them in case of any unexpected accidents or damages during cleaning.

3. What certifications do you have?

Asking about certifications helps you identify commercial cleaning services that take their profession seriously, prioritise safety and environmental concerns, and have the necessary expertise to provide high-quality service to your business. It also helps you align your cleaning needs with the service’s capabilities, ensuring a well-rounded and qualified partnership.

In Australia, some relevant certifications for commercial cleaning services include:

  • ISSA Cleaning Industry Management Standard (CIMS) Certification
  • Environmental Choice Australia (ECA) Certification
  • Australian Cleaning Contractors’ Alliance (ACCA) Membership
  • Occupational Health and Safety (OHS) Certification
  • Australian Government Security Clearance
  • Carpet Cleaning Association of WA (CCAWA) Membership
  • Certificate III in Cleaning Operations

4. Can you provide references from your last ten clients?

Hearing from other satisfied customers can give you peace of mind. Positive testimonials indicate that the office cleaning service has a history of making clients happy with their work, which is a great sign for the quality of service they provide. Ask for references for their last ten clients, not the best ones.

5. What types of commercial properties do you typically clean?

Understanding their area of expertise helps you determine if they have experience cleaning businesses similar to yours. Specific properties may have unique cleaning requirements, and a service with relevant experience can better meet your needs.

Here is a list of places that commercial cleaning services typically clean:

  • Office Buildings
  • Retail Stores
  • Medical Facilities
  • Educational Institutions
  • Industrial Facilities
  • Restaurants and Food Service Establishments
  • Hotels and Hospitality
  • Gyms and Fitness Centers
  • Entertainment Venues
  • Financial Institutions
  • Government and Public Facilities
  • Data Centers
  • Bus and Train Depots

6. Do you offer customisable cleaning packages?

Every business has its cleaning requirements. A service that can tailor its packages to fit your needs ensures you get the best value for your money and that the cleaning service addresses your unique concerns.

7. How do you ensure the security and confidentiality of the premises during cleaning?

You want to work with a commercial cleaning service that prioritises your business’s security and respects your confidentiality. Knowing their protocols for handling keys, access, and sensitive information can help you build trust with them.

8. What cleaning products and equipment do you use? Are they environmentally friendly?

The safety of your employees, customers, and the environment matters. An office cleaning service that uses eco-friendly products and practices shows they care about their impact on the planet and your workplace’s health.

9. Are your cleaning staff trained, experienced and background-checked?

The quality of office cleaning relies on the skills and professionalism of the cleaners. Knowing that the service hires well-trained, experienced, and background-checked staff ensures you’ll receive top-notch service.

10. What measures do you take to measure quality assurance and customer satisfaction?

You want consistent, reliable cleaning. A good cleaning service will have quality assurance procedures to monitor their work and ensure you’re happy with the results. Knowing they value customer feedback shows they care about your satisfaction.

11. How do you handle special requests or emergencies if they arise during our contract?

Life can be unpredictable, and your cleaning service should be able to adapt. Knowing how they handle special requests or emergencies gives you confidence that they’ll be there for you when you need them most.


A tidy and healthy work environment brings about numerous advantages for both employees and employers. When the workplace is clean, employees are less likely to fall ill or experience allergies and other health issues, leading to fewer sick days and increased productivity. Plus, a neat work setting boosts employee morale, making them feel valued and appreciated.

Employers also benefit from a clean work environment. It positively impacts productivity and reputation, resulting in improved customer satisfaction and loyalty. It helps create a positive brand image, which is crucial for any business.

In certain industries like healthcare and hospitality, maintaining impeccable hygiene is even more critical due to strict sanitation guidelines. A clean workplace in such sectors ensures the health and well-being of employees and visitors, while also highlighting the company’s professionalism.

Although the benefits of a clean workplace are evident, it can be challenging for businesses to maintain high standards on their own. That’s where teaming up with a reputable cleaning company comes in handy. With professional cleaners, businesses can ensure their workspace remains spotless and well-maintained, allowing employees to focus on their tasks and enhancing overall productivity.

When you regularly clean and sanitize the environment, it helps prevent the spread of harmful germs that could otherwise make your employees sick and potentially impact their performance in a negative way.

By asking these questions, you will be well informed and equipped to choose a commercial cleaning service that aligns perfectly with your business needs, giving you a clean and comfortable environment for your employees and customers.

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