Cancer is a disease that affects millions of people. Traditional medical treatments were not that effective and finding a hospital was draining, but with time, medical treatments have improved. Finding a hospital with advanced medical equipment is now just a few clicks away.
Rajiv Gandhi Cancer Institute (RGCI) is well known for its cancer treatment in Delhi India. It provides the best care and ensures the patients are at the centre of everything they do. Overall, their approach revolves around patient feedback. Rajiv Gandhi Cancer Institute believes in the importance of the role of feedback in continuous improvement and ensuring patients get the best possible experience. Let’s understand how RGCI has prioritised patient feedback for success.
How the Institute Has Driven Itself to a Better Medical Approach?
Rajiv Gandhi Institute collects feedback through various platforms, like initial consultation, treatment, surveys, and groups. The healthcare team makes sure that patients have a voice in their care. Some approaches are:
Patient Feedback Throughout the Treatment
The team at RGCI believe that it’s important for patients to get involved in their treatment, from the time of consultation, throughout the treatment and after the treatment. This way, patients will get confidence and can trust the person who’s treating them. This is a good way to keep them positive and involved. When patients are heard and happy, medicines and treatment works better.
Patient Feedback from Other Sources
The institute also works on feedback collected from reviews, social media, and other sources. The feedback can be anything like making changes in the hospital facilities, advancing parking areas or improving staff.
Feedback from families plays an important role. They can suggest ways to improve the healthcare facilities and talk about their experiences and challenges faced when taking care of their loved ones. The healthcare facility works on this feedback to improve their services.
Things RGCI Has Worked On
Wait Time: Long wait times are a concern in hospitals; however, RGCI has implemented a software system to schedule appointments so that waiting time can be minimised and patients can attend appointments on time without getting frustrated.
Communication Problems: Effective communication is a must in healthcare. Patients should never feel they are missing important information about their treatment. To ensure that communication doesn’t halter, the hospital uses technology like patient portals or groups.
Access to Supportive Care: The cancer journey is mentally and physically stressful and patients may feel they are not receiving the support and care they need. Therefore, RGCI provides therapies, meditation classes, counselling and more such supportive care to patients and families.
Smooth Billing Process: The billing and insurance process should be hassle-free and delays and errors may tend to frustrate people. To make the process smooth, the hospital provides detailed bill structures and information on health coverage using insurance, which will save time and money.
Overall, for a smooth workflow, hospitals need to work on feedback provided by patients and their families. RGCI has used feedback for better growth and upgrades. Rajiv Gandhi Cancer Hospital Delhi reviews have been a positive turning point in its success, where a few patients have raised concerns, many have praised doctors, staff and hospital services. Well, this was all about the patient-centric approach and how you can use them to achieve long-term success.
