Managing Orders and Operations: Must-Have Features for Delivery Software


Running a restaurant delivery service is getting more popular by the day. With the rise of food delivery apps and customer demand for convenience, having an efficient delivery management system is critical. 

The right software can streamline your ordering, dispatching, driver management, and other operations. This enables you to scale up while providing top-notch customer service.

As a restaurant owner, you want delivery management software that helps you handle increasing orders, optimize routes, track drivers, and ultimately delight customers. 

This builds loyalty for your brand and ensures a smooth, profitable delivery operation. Let’s look at some must-have features to manage orders and operations.

Order Management Is the Main Ingredient

Taking and fulfilling customer orders is the backbone of your restaurant delivery service. Your software needs to absolutely nail order management to drive operational efficiency. Let’s look at some key capabilities needed in this area.

Taking and managing orders across channels (in-app, website, phone) 

Customers want to order from your restaurant through multiple channels – your app and website as well as phone and SMS. Your order management system should seamlessly integrate with all these channels. This omnichannel capability lets customers order in a way most convenient for them while you manage all orders in one place.

Customization options (delivery time, driver instructions etc.) 

Beyond just the food items, customers want to customize other aspects of orders like delivery times and instructions to drivers. Your software should allow customers to schedule deliveries at their convenience. Special instructions for drivers like which entrance to use or to call before delivery can also be captured.

Integration with payment gateways 

Integrating your order management with payment gateways is vital for collecting payments online. Customers should be able to pay seamlessly while ordering through your website or app. Payment integration saves the manual work of matching payments with orders later.

Tracking order status in real-time 

Customers like to stay updated on the status of their orders. Your software should track orders in real-time across stages like order received, food preparation, order picked up, on the way etc. Sharing live status updates creates transparency for customers.

Optimize Delivery Routes to Save Time and Fuel

Route optimization can make your delivery operations much more efficient. Let’s look at how the right algorithms can create optimal driver routes and the benefits this brings.

Automated route planning based on order density, traffic etc.

Route optimization software considers factors like current road conditions, traffic patterns, and order proximity to plan the best routes for drivers. The algorithms minimize dead mileage and avoid congestion to ensure orders are delivered quickly. Unlike manual routing, automated planning is dynamic and accounts for changing conditions.

Dynamic route updates based on new orders or delays

In a real-time delivery environment, routes need to be adjusted dynamically. As new orders come in or existing orders get delayed, routes have to be updated. The optimization algorithm can do this automatically by finding the best new route in seconds. This avoids routes getting outdated quickly.

Ensuring optimal driver routes for faster deliveries

The biggest benefit of route optimization is optimal routes that ensure fast deliveries. With drivers spending less time on the road and making fewer stops, more orders get delivered on time. Customers get hot food faster compared to sub-optimal ad hoc routing.

Fuel and time savings from efficient routing

Along with faster deliveries, optimal routing also saves fuel and driver time. With fewer miles driven and less idling in traffic, fuel consumption is reduced. Drivers also finish their shifts on time by avoiding unnecessary trips. This directly improves productivity and saves costs.

Driver Management – The Wheels of Your Business

Your delivery staff is the face of your business. Driver management software lets you onboard new drivers seamlessly by integrating with background verification services. Once active, you can track drivers in real-time via GPS and send them to push notifications for new orders.

Communication capabilities like chat and announcements ensure you are in sync with all drivers. Performance monitoring helps identify high performers to incentivize as well as low performers who need mentoring. When drivers feel supported, service levels are bound to be higher.

Delight Customers with Communication and Convenience

Gone are the days when customers just had to wait for their orders. They now expect real-time communication and convenience. Your software should store customer data and order history for personalized interactions later. If this is not one of the key features of the restaurant delivery software you are using, you may face trouble in delighting your customers. 

Multiple communication channels like SMS, email, and in-app chat should be available for order status updates and support. Ratings and feedback systems also allow customers to share their experiences, letting you improve operations.

You can further delight customers by launching loyalty programs and sending promotional offers to drive more orders. The focus should be on using data and automation to engage customers better.

Insights Through Analytics and Reporting

With orders, drivers, and customers being managed in one system, you gain access to valuable data. Analytics and reporting make sense of this data to provide insights that inform strategy.

Key metrics like a number of orders, driver performance, customer retention etc. should be monitored. Identifying peak hours, popular menu items, frequently visited localities etc. can shape campaigns.

Historical data allows you to compare seasons and see growth over time. Custom reports and dashboards with critical KPIs offer snapshot views for management.

Built for Scale and Reliability

Your delivery management software should be designed to support your rapid growth without disruptions. Scalability and high availability are critical to ensure seamless operations as order volumes increase.

Modular architecture to support increasing orders

A modular software architecture allows you to easily scale individual components as needed. For example, you can add more servers for order processing as orders grow while keeping driver tracking or customer databases on existing infrastructure. This on-demand scalability is cost-effective.

Integrations with other systems like POS, accounting etc.

As your restaurant business expands, your software systems have to communicate and integrate together. Your delivery management software should seamlessly integrate with POS for in-store orders, accounting for reconciliation and auditing, CRM for customer data etc. This interoperability ensures data flows accurately between systems.

Reliable and secure cloud-based delivery software

Cloud-based SaaS software ensures high availability and business continuity. Your delivery operation cannot afford downtime. A cloud system gives you an uptime of 99.99% with failover servers. It also provides robust security and backups to prevent data loss.

24×7 availability with maximum uptime

Deliveries are a real-time business where software outages can immediately impact customers and revenue. Your system needs to be online 24/7 with maximum uptime to support your operations at all hours without interruption. Cloud platforms give you this always-on availability.


Managing deliveries involves various moving parts – orders, drivers, customers, routes, payments etc. A dedicated delivery management software ties these together seamlessly. It gives you omnichannel order-taking, route optimization, driver tracking, customer engagement, actionable insights and more. 

Investing in such purpose-built solutions is critical as delivery becomes core to your restaurant’s success. With technology handling the heavy lifting, you can focus on food and service. Robust delivery management software makes end-to-end operations efficient, letting your business grow.



Hemang is a skilled digital marketing expert at Peerbits who has worked with a variety of businesses, He has worked with a variety of businesses, from small startups to large corporations, and has helped them increase their online presence and drive more traffic to their websites. His expertise lies in search engine optimization (SEO), pay-per-click advertising (PPC), social media marketing, and email marketing. He is skilled at creating data-driven marketing campaigns that deliver results and is always up-to-date on the latest digital marketing trends and techniques. When he's not working, Hemang enjoys watching movies and traveling.

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