British Airways Heathrow Terminal

British Airways operates across several terminals at London Heathrow Airport, each offering a unique experience tailored to different routes and passenger needs. To ensure you have a seamless journey, here is a comprehensive guide to British Airways terminals at Heathrow.

What terminal is British Airways at Heathrow?

Terminal 5: Your Gateway to Global Destinations

Terminal 5 is British Airways’ main hub at Heathrow and offers a world of convenience and modern facilities. Passengers traveling on long-haul international flights, as well as selected short-haul routes, will find themselves departing and arriving at this state-of-the-art terminal. Terminal 5 boasts a plethora of dining options, shopping boutiques, and comfortable lounges to enhance your travel experience.

Terminal 3: A Haven for Intercontinental Travel

For passengers flying on a mix of long-haul and selected short-haul flights, Terminal 3 is the designated hub. This terminal provides a seamless connection for those traveling to and from various international destinations. With an array of amenities, including dining choices, retail outlets, and passenger lounges, Terminal 3 ensures you have everything you need for a pleasant journey.

Terminal 2: The Star Alliance Connection

Terminal 2, also known as “The Queen’s Terminal,” is where British Airways serves its Star Alliance partner flights. If you’re traveling on a Star Alliance carrier, you’ll experience the modern comforts and excellent services provided by Terminal 2. This terminal boasts efficient check-in procedures, diverse dining options, and facilities that cater to your travel needs.

Connecting Flights and Transfers

If you have connecting flights with British Airways at Heathrow, the airline’s well-coordinated transfer services ensure a smooth transition between terminals. Be sure to check your flight details and follow the clear signage and instructions provided to facilitate a hassle-free transfer experience.


At British Airways London Heathrow Terminal, we recognize that the journey to and from the airport is an integral part of your overall travel experience. That’s why we’ve curated a range of transportation options to ensure your journey is as smooth and convenient as possible, from the moment you arrive at the terminal to the time you depart.

1. Excellent Connectivity

Our terminal is strategically located within London Heathrow Airport, providing you with easy access to a multitude of transportation options. Whether you’re traveling from the city center, other parts of the UK, or even internationally, our terminal’s central location ensures you have a variety of choices for your transportation needs.

2. Public Transportation

For environmentally conscious travelers or those looking for cost-effective options, public transportation is a fantastic choice. The London Underground (Tube) connects directly to the airport, offering a convenient and efficient way to reach our terminal. Additionally, buses, coaches, and other forms of public transport provide comprehensive coverage to and from Heathrow Airport.

3. Private Transfers

If you prefer a more personalized and direct transportation experience, private transfers are readily available. Choose from a variety of options, including chauffeur-driven cars, taxis, and ride-sharing services. These options provide a door-to-door service, allowing you to travel in comfort and style without the hassle of navigating public transportation.

4. Airport Parking

For those who prefer the convenience of driving to the airport, our terminal offers ample parking facilities. Short-term and long-term parking options are available, providing you with flexibility based on the duration of your trip. Our well-maintained parking areas ensure the safety of your vehicle while you’re away.

5. Rental Cars

Exploring your destination on your terms is made easy with our rental car partners. Rent a car directly from the terminal and have the freedom to explore the surrounding areas at your own pace. Our rental car options cater to various preferences and budgets, ensuring you find the perfect vehicle for your journey.

6. Accessible Transportation

We are committed to inclusivity and ensuring that all travelers have access to convenient transportation options. Our terminal is equipped with facilities and services that cater to passengers with reduced mobility, ensuring a smooth and comfortable transition from transportation to the terminal and vice versa.


Safety is our top priority at British Airways Heathrow Terminal, and our comprehensive security procedures are designed to provide you with peace of mind throughout your journey. We have implemented a range of advanced measures to ensure a secure and seamless experience, from the moment you enter the terminal to the time you board your flight.

1. State-of-the-Art Security Screening

Our terminal is equipped with state-of-the-art security screening technology that meets and exceeds industry standards. We utilize advanced scanning equipment to thoroughly inspect both you and your belongings while maintaining the utmost respect for your privacy. Our highly trained security personnel are vigilant and dedicated to ensuring a safe environment for all passengers.

2. Efficient and Organized Security Checkpoints

We understand that your time is valuable. Our security checkpoints are designed to facilitate a smooth and efficient process, minimizing wait times without compromising on security. Clear signage and helpful staff members guide you through the procedure, ensuring that you know exactly what to expect at each stage.

3. Proactive Threat Detection

Our security procedures incorporate the latest threat detection techniques to identify and address potential risks. From explosives to prohibited items, our advanced technology is capable of detecting a wide range of threats to ensure the safety of all passengers and staff members. Rest assured that every effort is made to create a secure environment within our terminal.

4. Dedicated Staff and Training

Our security personnel are extensively trained professionals who are committed to your safety. They undergo rigorous training programs to stay up-to-date with evolving security threats and protocols. With a strong focus on customer service, our security team is always ready to assist you and address any concerns you may have.

5. Collaboration with Authorities

British Airways Heathrow Terminal works closely with relevant authorities and regulatory bodies to ensure compliance with all security standards. This collaboration enhances our ability to implement the latest security measures and respond effectively to any potential security challenges.

6. Passenger Cooperation

We greatly appreciate your cooperation during the security screening process. To expedite the process and ensure a smooth experience for everyone, we kindly ask that you follow the guidelines provided by our security staff and be prepared to remove items such as jackets, belts, and electronics for screening.

Accessibility and Special Assistance

At British Airways London Heathrow Terminal, we are committed to ensuring that all of our passengers, regardless of their individual needs, enjoy a seamless and comfortable travel experience. Our terminal has been thoughtfully designed with accessibility and special assistance services in mind, reflecting our dedication to inclusivity and exceptional customer service.

1. Comprehensive Accessibility

We take pride in offering a terminal that is accessible to everyone. Our facilities have been meticulously designed to accommodate passengers with reduced mobility, visual or hearing impairments, and other specific requirements. From ramps and elevators to tactile signage and auditory announcements, our terminal provides a welcoming environment for all travelers.

2. Personalized Assistance

Our dedicated team is here to assist you every step of the way. Should you require any form of assistance, whether it’s navigating the terminal, boarding the aircraft, or accessing facilities, our trained staff members are available to provide personalized support. Your comfort and well-being are our top priorities, and we strive to ensure that you feel valued and cared for throughout your journey.

3. Priority Services

Passengers requiring special assistance or those with reduced mobility can take advantage of our priority services. These services are designed to minimize wait times and provide added convenience. From dedicated check-in counters to fast-track security lanes, we aim to make your journey as smooth and efficient as possible.

4. Accessible Facilities

Our terminal is equipped with accessible restrooms, seating areas, and lounges to ensure your comfort at every stage of your journey. We have taken great care to create an environment where you can relax, recharge, and enjoy your time at the terminal without any limitations.

5. Communication Support

Clear communication is essential, and we understand that passengers may have different communication needs. Our staff is trained to provide assistance in various communication methods, ensuring effective and empathetic interactions with all passengers. We are committed to ensuring that you have access to the information you need in a way that suits you best.

6. Service Animals

We welcome service animals that provide assistance to passengers with disabilities. British Airways Heathrow Terminal is equipped with designated areas and facilities to ensure the well-being of both the passenger and the service animal. We recognize the importance of these animals in enhancing your travel experience and are dedicated to accommodating their needs.

Relaxation and Comfort Lounges

Your travel experience at British Airways Heathrow Terminal goes beyond the journey itself – it extends to the moments of relaxation and comfort you deserve. Our carefully designed lounges provide a serene oasis where you can escape the hustle and bustle of the terminal, unwind in comfort, and prepare for your adventure with ease.

1. The Concorde Room: An Oasis of Luxury

Step into an exclusive world of luxury at The Concorde Room, where impeccable service and opulent surroundings await. Reserved for First Class passengers and Gold Executive Club members, this lounge offers a refined atmosphere with personalized service, fine dining, and a curated selection of premium beverages. Relax in elegant surroundings and start your journey with a touch of indulgence.

2. Galleries Club Lounges: Contemporary Elegance

The Galleries Club Lounges provide a haven of contemporary elegance for passengers traveling in Club Europe, Club World, or with Gold and Silver Executive Club status. Enjoy comfortable seating, stylish décor, and a range of amenities that cater to your needs. Whether you’re catching up on work, enjoying a meal, or simply relaxing, these lounges offer a tranquil environment for your comfort.

3. Arrivals Lounge: Refresh and Revitalize

Arriving at your destination doesn’t mean your comfort has to end. Our Arrivals Lounge allows you to refresh and revitalize after your flight. Freshen up with luxurious shower facilities, indulge in a nourishing breakfast, and prepare for the day ahead. Arrive at your destination feeling rejuvenated and ready to explore.

4. Elemis Travel Spa: Pampering Wellness

Treat yourself to a moment of pampering at the Elemis Travel Spa, available in selected lounges. Indulge in rejuvenating treatments that include massages, facials, and more. Let our experienced therapists melt away your travel stress and leave you feeling revitalized and renewed.

5. Family Lounges: Comfort for All

We understand that family travel requires special attention. Our family lounges provide a comfortable and kid-friendly space where families can relax together. Enjoy family-friendly amenities, entertainment options, and a variety of refreshments that cater to both adults and children.

6. Work and Connectivity

Stay connected and productive in our lounges with complimentary Wi-Fi, charging stations, and dedicated workspaces. Whether you need to catch up on emails, attend virtual meetings, or simply browse the internet, our lounges provide the tools you need to stay connected while enjoying a relaxed environment.


British Airways Heathrow Terminal offers more than just a gateway to your destination – it’s also a shopper’s paradise that caters to a diverse range of tastes and preferences.

1. World-Class Retailers

Immerse yourself in a world of retail excellence as you peruse our selection of world-class retailers. From renowned luxury brands to well-loved international labels, our terminal hosts an impressive variety of stores that cater to discerning shoppers seeking quality, style, and sophistication.

2. Duty-Free Shopping

Traveling internationally has its perks, and one of them is indulging in duty-free shopping. Discover an extensive range of tax-free products, from fragrances and cosmetics to electronics and accessories. Take advantage of competitive prices and shop with the added benefit of saving on customs duties.

3. Boutiques and Specialty Shops

For those seeking unique and one-of-a-kind items, our boutiques and specialty shops provide a treasure trove of options. Uncover handcrafted souvenirs, locally inspired products, and exclusive pieces that offer a distinct sense of place and culture, making your shopping experience both memorable and meaningful.

4. Fashion and Accessories

Elevate your style game with our collection of fashion and accessory outlets. Whether you’re looking for the latest fashion trends, timeless classics, or statement pieces, our stores offer an extensive range of clothing, footwear, and accessories to suit every taste and occasion.

5. Electronics and Gadgets

Stay up to date with the latest technological innovations by exploring our electronics and gadgets stores. From cutting-edge gadgets to travel essentials, you’ll find a wide selection of products that cater to tech-savvy travelers and gadget enthusiasts alike.

6. Books and Magazines

Enhance your journey with captivating reads from our bookstores and newsstands. Whether you’re looking for bestselling novels, travel guides, or the latest magazines, our stores provide a curated selection of reading materials to keep you entertained during your travels.

7. Convenient Shopping

Our terminal’s layout has been designed for your convenience, making shopping a breeze. Retail outlets are strategically located throughout the terminal, allowing you to explore and shop at your leisure without compromising on your travel itinerary.

Nearby Attractions

British Airways London Heathrow Terminal is not only a gateway to your destination but also provides easy access to a plethora of nearby attractions that allow you to make the most of your travel experience. Whether you have a layover or a few hours to spare, consider exploring these exciting attractions located conveniently close to the terminal.

1. Windsor Castle: A Royal Retreat

Just a short distance from Heathrow, you’ll find the historic Windsor Castle – the oldest and largest inhabited castle in the world. Immerse yourself in centuries of royal history as you explore the grandeur of this magnificent fortress. Marvel at the State Apartments, visit St. George’s Chapel, and witness the Changing of the Guard ceremony – a truly regal experience.

2. Kew Gardens: Botanical Bliss

For nature enthusiasts and admirers of horticultural beauty, Kew Gardens offers a tranquil oasis just a stone’s throw away from Heathrow. Explore diverse plant collections, captivating glasshouses, and scenic landscapes. The iconic Temperate House and the Palm House are must-see highlights that showcase an incredible array of plant species from around the world.

3. Hampton Court Palace: Timeless Elegance

Step into the past at Hampton Court Palace, a historic treasure with splendid architecture and lush gardens. Discover the opulent State Apartments, wander through the elaborate Tudor kitchens, and get lost in the famous Hampton Court Maze. This palace offers a captivating glimpse into England’s rich royal heritage.

4. Legoland Windsor Resort: Family Fun

Families traveling with children will delight in a visit to Legoland Windsor Resort, a short distance from Heathrow. Embark on thrilling rides, marvel at impressive Lego creations, and enjoy interactive attractions that cater to both kids and adults. It’s a fun-filled destination that promises hours of entertainment for the entire family.

5. Richmond Park: Natural Beauty

Escape the hustle and bustle of the city and immerse yourself in the natural beauty of Richmond Park. Just a short drive from Heathrow, this expansive park is home to serene woodlands, picturesque landscapes, and a diverse array of wildlife. Take a leisurely stroll, enjoy a picnic, or simply bask in the tranquility of this scenic haven.

6. Harmondsworth Moor: Serene Respite

For those seeking a peaceful retreat, Harmondsworth Moor offers a serene escape near the terminal. Enjoy leisurely walks along its scenic trails, observe the local wildlife, and relish in the tranquil atmosphere that contrasts the bustling airport environment.

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